About Isabelle
I’m Isabelle von Burg, an EHL graduate and former General Manager of the Lausanne Palace, with over 20 years of international leadership experience in luxury hospitality. From Four Seasons and The Ritz-Carlton to Mandarin Oriental and Jumeirah, I’ve led hotel openings, rebrandings, and cultural transformations across world-renowned brands and destinations.
Throughout my career, I’ve seen firsthand what it takes to build service excellence and how essential it is to invest in the people behind the experience. That’s why I founded Next-Gen Hospitality Leaders: to equip emerging leaders with the tools, support, and confidence they need to grow and thrive.
Today, I combine my background in high-end hospitality with advanced coaching methods to help companies retain talent, future-proof their teams, and build authentic leadership cultures from the inside out.
Curious about my journey? Let's connect on LinkedIn
Founder & Chief Transformation Officer
Next-Gen Hospitality Leaders
Why NGHL?
I founded Next-Gen Hospitality Leaders to help companies tackle one of the most urgent challenges of our time: retaining and empowering young talent.
In service-driven industries, nearly 70% of young professionals leave within their first year, costing organizations dearly. As a former General Manager of the Lausanne Palace and a leader with over 20 years in global hospitality, I have seen the transformative impact of developing the right leadership foundations early on.
That’s why NGHL provides an external, psychologically safe space for emerging leaders to grow, outside the pressure of daily operations. We focus on building power skills like emotional intelligence, empathy, self-leadership, and resilience, while surrounding talents with a support system of expert guidance, peer accountability, and powerful mastermind discussions.
Together, we help the next generation stay, thrive, and lead with confidence.
The NGHL Core Values
At Next-Gen Hospitality Leaders, our values aren’t just words on a page — they’re the driving force behind everything we do. These are the principles that shape how we lead, collaborate, and grow together.
Authenticity
We lead with transparency, honesty, and a deep respect for individuality. Everyone is encouraged to show up as their true selves.
Co-Creation
We believe in collective intelligence. By integrating diverse perspectives, we build better solutions — together.
Innovation
We challenge the status quo and embrace bold thinking to create transformative, future-ready leadership strategies.
Excellence
We don’t settle. From delivery to experience, we strive to exceed expectations, consistently and intentionally.
Consistency
We build sustainable, long-term solutions that don’t just inspire change — they sustain it.
